We had an emergency on our recent trip to Maui. The condo we had booked and no air conditioning it was broken. Valerie was able to find us a condo with an early check-in and just a matter of hours. It was a lifesaver and the service from her and Nicole was perfect. The condo we booked from quam was in great shape, everything working and all-in-all, they saved our visit. We will use them on all trips in the future.